However, we understand that there may be occasions where you feel dissatisfied or wish to appeal a decision. We value your feedback and are committed to addressing any concerns promptly and fairly. This Appeals and Complaints Procedure outlines the steps you can take if you wish to appeal a decision or lodge a complaint.
We will investigate the issue raised and work towards resolving it in a fair and timely manner.
If the issue cannot be resolved immediately, we will escalate it to a higher authority for a final decision.
We will inform you of our decision and the steps that will follow.
Authenticate certificates with verification details.
